Resolve customer issues across chat, email, and phone while investigating bugs, surfacing product insights, and writing help center content.
Actively use and shape the AI-powered tech stack to automate and streamline support workflows, moving beyond existing tools to create new skills.
Serve as a go-to resource for product knowledge, contribute insights influencing product decisions, and assist in training newer team members.
Ambrook rebuilds financial infrastructure, providing modern tools for accounting, banking, and spending to help American family-run businesses become more profitable and resilient. It is a Series A startup backed by Thrive Capital, Dylan Field, and Homebrew, focused on the intersection of industry, climate, and the economy.
Act as a servant leader, working directly with stakeholders to ensure smooth processes for financial product transactions and support frontline sales partners.
Become an expert on the LightReach portal and financial products, establishing regular communication, providing coaching, and visiting key partners onsite to build strong relationships.
Drive continuous improvement by coordinating internally to resolve friction points, evaluating external resources, and consolidating feedback to enhance product quality and customer experience.
Palmetto is a leading clean tech company that develops and offers software, financial products, and services to drive the adoption of renewable energy and home electrification for homeowners and businesses. The company fosters a promote-from-within culture focused on talent development, career growth, and purpose-driven work, backed by a collaborative environment that prioritizes people, planet, and profit.
Execute notary scheduling assignments by matching notaries to signings based on geography and requirements.
Manage order updates, inquiries, and issue resolution via platform tools to ensure smooth operations.
Proactively communicate with lenders and title companies to ensure successful completion of each signing.
Snapdocs builds workflow software and AI-driven automation to digitize and simplify the U.S. mortgage closing process. It is a venture-backed company serving a network of lenders, settlement teams, and notaries, with a culture that values product discipline, ownership, and straightforward communication.
Own the member support queue end-to-end, handling inbound email inquiries and phone callbacks.
Manage membership and account inquiries, including cancellations and billing questions.
Contribute to building internal knowledge bases and processes to improve support functions.
Fruitful is a financial membership service that uses AI automation and expert guidance to provide personalized financial planning. The company is a growing, remote-first organization that values diversity and building a world-class member experience.
Deliver world-class customer support as the first point of escalation, resolving complex inquiries and technical issues to maximize customer experience.
Partner with Product and Engineering teams by conveying customer feedback, triaging issues, and leading incident responses to ensure swift resolution.
Build expertise on the AlphaSense product by proactively learning new features, contributing to training, and updating support documentation.
AlphaSense provides AI-driven market intelligence and search to help companies remove uncertainty from decision-making through insights from a vast universe of public and private content. It is a global company with over 2,000 employees, headquartered in New York City with offices worldwide.
Handle customer support tickets end-to-end, including how-tos, product questions, and basic bug reports.
Investigate, reproduce, and validate reported issues and escalate complex cases to the right teams.
Carry out routine operational tasks like data imports, catalog updates, and onboarding configurations.
Infiterra simplifies subscription service delivery to help IT distributors, MSPs, and telcos succeed in the subscription economy with an automation platform. It is a tech-driven, globally recognized company with a friendly team and an international mindset.
Answer calls and emails, ranging from how-to questions to technical troubleshooting for Sideline and Focus products.
Empathize with users and respond with creative solutions for in-game, pre-game, and post-game support.
Guide users through troubleshooting processes and ensure they know how to use products in the best way possible.
An established enterprise client, seeking a team of support professionals, operates globally in industrial technology. The company is known for designing and manufacturing connectors, sensors, and electronic components, with a collaborative team culture.
Provide empathetic live inbound call support to members regarding services, eligibility, and benefits.
Document interactions and verify eligibility using internal tools while handling sensitive information.
Assist with scheduling, platform troubleshooting, and coordinating with internal and external partners.
Foodsmart is a Foodcare platform delivering nutrition-driven healthcare by combining clinical nutrition care, behavior change tools, and food benefits. It is a remote-first company with a mission-driven, collaborative team serving over 3 million members across various health plans.
Assist with planning and organizing customized itineraries based on client preferences.
Support the coordination of reservations, schedules, and travel-related details using company tools.
Communicate with clients to gather information and provide timely updates throughout the planning process.
Destination Planners is a company that specializes in creating and coordinating detailed travel itineraries for clients. It operates as a structured, professional organization offering remote roles and emphasizes a collaborative and supportive work culture for its team members.