Remote Customer service Jobs · Customer Support

Success is a journey and as a Technical Support Specialist you are expected to provide expert support on Hostinger products and troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues into actionable steps, contribute to initiatives that enhance the customer experience, and help make the Kodee AI Assistant smarter. Keep updated on Hostinger product updates and look for simpler ways to deliver even better customer experiences.

Functioning as a Subject Matter Expert for Bitwarden and our suite of services, you will expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers. You will work with customers to solve issues, look ahead to identify solutions, provide superb customer support, assist with billing/account management, and collaborate with Sales, Marketing, Development, and Product associates.

This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to Manychat's global customers. The team is fun, kind, and empathetic. Responsibilities include providing users with an outstanding customer experience, analyzing and responding to queries via ticketing system, becoming a power user of our product, identifying cases that need to be escalated, and sharing feature requests.

The Customer Support Specialist with BEP will focus on resolving errors that have caused an interruption in our data feeds. This is a front-facing role where they will be interacting with customers over the phone while working in Salesforce, Excel and our proprietary software to provide the best in customer support. The ideal candidate will work from our Waltham, MA office, we are also accepting remote applications.

As a Trezor Expert, you'll guide customers to self-custody solutions by conducting 1-on-1 video sessions as well as handling support tickets, aiming to make customers feel confident and supported in their journey. You will be providing tailored onboarding sessions to customers through live video interactions, educating and guiding customers on secure wallets, and handling customer support tickets.

Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow. Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

Join our growing team at Building Swell, where you'll have autonomy to drive the company to new heights. As a Customer Success Intern, you’ll be responsible for ongoing customer support and driving customer success for Building Swell products and features. You will serve as the go-to authority for customers, guiding them through their journey with Building Swell products, developing and maintaining customer relationships, collaborating with engineering, design, and marketing, and using data to drive customer success.

Provide customer support primarily through Zendesk for DuckDuckGo subscribers and users with product-related inquiries, maintain our Help Pages, and deliver timely, accurate responses. Handle a high volume of Zendesk tickets, helping to ensure that we meet our defined service-level goals. Spot support trends, such as product bugs, outages, etc, from the tickets you handle. When needed, provide occasional community and/or social media support by responding with approved templates.

The Payment Experience Associate I will be the first point of contact at Flywire, equipped with knowledge of Flywire's core business capabilities. This role involves guiding customers through their payment process, liaising with various departments, and solving complex payment inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits for communicating internationally.