Remote Customer service Jobs · Customer Support

• Lead and manage a customer support team across multiple channels.
• Act as an escalation point for complex customer issues, ensuring resolution and satisfaction.
• Develop and improve support processes, workflows, and knowledge bases.

Jobgether is a platform that connects job seekers with potential employers using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Own async email tickets and backlog items from intake to resolution.
• Respond to learners with clarity, warmth, and precision.
• Ensure tickets are properly tagged, categorised, and documented.

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. With hubs in 8 cities across Africa and counting, they provide safe access to quality learning and a dedicated network of expert instructors.

• Handling client inquiries via e-mail and chat with professionalism.
• Crafting detailed responses to ensure clear communication.
• Processing requests according to established guidelines.

Purple Technology is a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry. They value proactive problem-solving and continuous learning.

• Ensure customer satisfaction by providing excellent customer support.
• Answer clients requests in a timely and accurate manner.
• Monitor the Streem data quality overall to detect potential bugs and issues

Streem is building a SaaS platform to empower the commercial management of renewable energy assets, accelerating the energy transition by enabling asset managers, investors, and operators to extract more value from their renewable portfolios. They are an international team that values an open and flexible work environment.